Solar container after-sales service strategy

Can after sales services be improved?

The study allowed the improvement of the after sales service and to achieve some conclusions that may be useful to other companies that are interested in improving their after sales services. Sales contracts and preventive maintenance can provide several advantages such as levelling and increasing demand, as well as maintaining customers.

Does service planning support a lean after sales service?

Dombrowski U, Malorny C. Service planning as support process for a Lean After Sales Service. Procedia CIRP 2017;64:324-9.

Are after sales services a big asset?

The services provided to support the customer in after sales issues were not a big asset. The after sales services provided were mainly spare parts supply, diagnostics, and, more rarely, spare parts replacement.

Why are after sales services important?

As enterprises become more international, they become aware of the importance of after sales in international activities and of the factors that inhibit or facilitate the offering of these services . As customers are increasingly more demanding some studies are being held on after sales services.

What is after sales service?

In the initial status, the after sales service was held as shown in Fig. 1. The first step consisted in making the technical recognition of the issue reported by the client. During this step the after sales manager gathered technical information to diagnose the issue and tried to define a solution for it.

How to offer after sales services?

Moreover, the most common approach for offering after sales services is through maintenance contracts. Most of the companies include preventive maintenance interventions once or twice a year, assure fast reply and fast delivery and provide 24 hours on site assistance or phone support in their service contracts.